I’m usually a confident public speaker. If someone handed me an orange and sent me onstage to talk about it, I could improvise and talk for hours. Unfortunately, my last speaking event went a bit differently. I spent weeks perfecting my speech and got it approved two...
Authority convinces your clients that you are uniquely qualified to help them overcome their obstacles and solve their problems. When your clients look to you as an authority, they will flock to you for answers. And they will readily spend money on your services. How...
Providing knock-your-socks-off service is an excellent way for small businesses to stand out from the competition this holiday season. Excellent Service Creates Brand Evangelists Not only will a great customer experience boost sales and increase revenue, it will also...
No surprise the 2020 holiday shopping season will include a rise in online sales. But the big surprise is that nearly every type of business is now promoting holiday sales. For instance, B2B sales can increase as the tax year comes to a close. Business customers may...
Got a habit that is it holding you back from becoming your highest and best? The highest-achieving and most successful entrepreneurs are also, generally speaking, successful in life. After all, building a successful business is a metaphor for...
Did you know that online reviews influence 93% of consumers’ purchase decisions? Now more than ever, you’ve got to provide a great customer experience to get great reviews. How do you create a great customer experience? The classic quality control...
